Making Deliveries

  • Unable to Complete an Assigned Order

    By accepting an order, you’re agreeing to use reasonable means to meet the pickup and deliver on time. In the case of an emergency when you ...

  • Arriving at a Closed Restaurant

    As with all problems related to ongoing orders, please text Courier Support. Do not mark the order complete on your app. Courier Support wil...

  • Missing and Damaged Items

    Please do your best to verify that all items are in the order before leaving the restaurant, and handle all food with care. If you or a dine...

  • Batched Orders

    Occasionally, when multiple orders from the same restaurant are going to drop-off locations that are close to each other, we batch the order...

  • Contacting Diner at Drop Off

    At Caviar, our diners expect door to door service. Diners may also include special delivery notes you can view in the app such as apartment ...

  • Forfeit Policy

    Click "Report Customer Unavailable" on the order screen. A 10-minute timer will start. We've found that if you keep calling, texting and kn...

  • Delivering Pizzas on a Bike

    If you have a rack or a cargo bike, and a thermal bag capable of holding full-sized pizzas, let us know by emailing us a photo of your setup...

  • Working in other Caviar Cities

    Couriers with Caviar can work in any of the regions in which we operate. Couriers on the latest available releases of the apps will be able ...

  • Contact Form

    Click below to contact us! https://square.secure.force.com/caviarsupportinternal/courierissue

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https://cdn.desk.com/
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