Account Info

  • How to View Payouts

    1. Log into the courier dashboard here 2. Click on the "Payout History" link. 3. Click on the Earnings Period to view the pay period. 4. ...

  • Updating Email Address

    To change your email address, please do the following: 1. Log in to with your account's current email. ...

  • Updating Account Information

    Please be sure to keep your phone number up to date, so that Courier Support can contact you when necessary. To update your phone number or...

  • Password Reset

    You can reset your password by clicking the “Forgot your password?” link on the sign-in screen at Enter your...

  • Submitting a New W-9

    If your personal information has changed, and you need to make sure that this information is reflected in any future tax documents, you will...

  • How do I Submit/Update Proof of Vehicle Insurance

    If you're planning to use a motorized vehicle for which insurance is required by state law, you will need to provide us with proof of insura...

  • Disabling a Courier Account

    If you no longer wish to deliver with Caviar, please send us an email and we’ll disable your account. If you’d like to keep your account act...

  • Reactivating a Courier Account

    If your courier account is inactive and you'd like to start delivering with us again, we would be happy to reactive your account! First, ple...

  • Courier Dashboard

    If you'd like to update the following account settings, please visit Changing password, email address, phon...

  • Switching from Bike to Vehicle

    If you signed up as a bike courier, you are not authorized to deliver in a car. If you would like to become authorized to deliver in a car, ...
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