Cash App Payout Troubleshooting

Cash App Support
If you have questions regarding your payout to the Cash App or Cash Card, you will need to contact Cash Support directly. Please make sure to check out the Cash App Support FAQ before contacting Cash Support. Popular topics are:

Missing Payment
Cash Out Funds
Access Old Account

How to contact Cash Support about a missing payout in the Cash App: 

1. Open the Cash App
2. Click your profile photo in the top left corner
3. Scroll down and click on "Cash Support"
4. Select what you need assistance with. If you do not see what you need help with, please select Something Else at the bottom of the page
5. From there, select Receiving a Payment -> Missing Payment
6. If this still hasn't solved your issue, scroll down to the phrase Need More Help? And click on Contact Support

How to contact Cash Support on their website:
1. Click here.
2. Click on Receiving a Payment -> Missing Payment
3. Scroll down to the phrase Need More Help? And click on Contact Support 

Please be as detailed as possible with your inquiry by providing them with the following details:

1. $Cashtag associated to your account (if we sent your payouts to an old $Cashtag, please provide your old $Cashtag and new $Cashtag) 
2. The exact amount(s) that are missing
3. The date of the transaction

Caviar Courier Support
Please note that Caviar Support can only assist with the following topics. If you'd like to contact us, please use our Contact Form

1. Connecting to the Cash App
2. Resending failed payouts 
3. Missing order payouts (milestones, bonuses, tips)

** Please note that our Courier Support and Cash Support Team communicates solely via email (phone support is currently unavailable). Additionally, Cash App personnel will never solicit your PIN or Sign-In code outside of the app.
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