For all cities excluding NYC, we will gladly issue a refund with a receipt, assuming the bag is returned in like-new condition within 60 days. As for exchanges, the equipment must be in like-new condition. If you'd like to return your thermal bag, you may do so by scheduling an office hours appointment. Please check your city-specific page for instructions on how to book an office hours appointment.
For NYC, please note that there are no refunds for bags purchased. All sales in NYC are final.