Thermal Bag Returns

For all cities excluding NYC, we will gladly issue a refund with a receipt, assuming the bag is returned in like-new condition within 60 days. As for exchanges, the equipment must be in like-new condition. If you'd like to return your thermal bag, you may do so by scheduling an office hours appointment. Please check your city-specific page for instructions on how to book an office hours appointment.

For NYC, please note that there are no refunds for bags purchased. All sales in NYC are final.
a4917448ca5cfffac074b481902a5e17@caviar.desk-mail.com
https://cdn.desk.com/
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