Parking Ticket Policy

In some cities, Caviar offers pay adjustments to help with parking tickets while received while picking up or dropping off deliveries. If eligible, Caviar may add an adjustment for your first qualifying ticket. Thereafter, Caviar may adjust for qualifying tickets if you've delivered 100 orders since your last adjustment. Only tickets received at the pickup or drop-off location and within delivery window are eligible for adjustments. All parking adjustments are at Caviar's sole discretion. The parking ticket ticket must be submitted within 15 days of the date of issuance. 

Note that you are responsible for paying for the ticket, you must be authorized to deliver by car in order to be eligible for an adjustment, and that your insurance and vehicle information must be up to date. Please also note that Caviar does not pay for late fees, only the cost of the parking ticket.

Please see your individual city specific page for additional information on what type of parking tickets are covered. 

If you'd like to submit a parking ticket, please use the Contact Form. Once we receive your inquiry, we'll respond and then you can send a photo of your parking ticket along with the order number you received it on. 

If you do not remember the order number you received your parking ticket on, please follow the instructions below on how to locate the order number:

1. Log into the courier dashboard here
2. Click on the "Payout History" link
3. Click on the Earnings Period to view the pay period
4. Scroll to the date you received the parking ticket on. You'll be able find the order number by clicking on the Payout Date
5. Once you have the order number, please submit it for review
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